Leave with a clear next step.

01

Without the app: request deletion

Email support@moonfig.app from the email address used for your Moonfig account, with the subject “Delete my Moonfig account”. No explanation is required. We verify the request before deleting the account; never send your password, payment-card details or a copy of ID unless we explain a necessary and proportionate verification step.

We aim to complete a verified request within 7 days and confirm by email. If a provider request or a legal retention requirement affects that timing or scope, we explain it. You can also request access to, or deletion of, particular information through privacy@moonfig.app.

02

If you still have Moonfig

Open Settings → Your data → Delete my account, read the confirmation and confirm deletion. Wait for the app to report success. If a connection or provider error stops the operation, contact support rather than assuming deletion completed.

03

What is removed

• Your sign-in account and its associated database records, including saved Guide summaries and memory settings, enabled cloud backup, linked reports, tester records and subscription-entitlement records.
• The in-app flow also clears app-managed journal, chat and Keep data on that device. An email request cannot remotely clear local data or operating-system backups on every device; remove those separately in your device’s settings.
• Some records held by service providers require additional deletion steps beyond the app’s database deletion. Contact us by email to request this wider removal. We coordinate applicable provider requests and explain any information that must be retained by law.

04

Records that may remain

Some purchase/accounting records, a record of the deletion request and necessary consent or unsubscribe records may be retained to meet legal obligations and respect your choices. Provider backups, security logs and copies are subject to their retention cycles and applicable law. We explain any retained category and applicable period in response to your request; there is no blanket promise that every provider copy disappears immediately.

05

Cancel your subscription separately

Deleting an account or uninstalling Moonfig does not cancel an app-store subscription. Before deletion, cancel in Google Play → Payments & subscriptions → Subscriptions, or Apple Settings → your name → Subscriptions. You can still request an applicable refund through support@moonfig.app. The 14-day first-payment guarantee and statutory rights are not lost because you delete your account.